As an Automotive engineer, you will be part of the team who are transforming the future of mobility industry by developing solutions for autonomous vehicles, electric mobility, and digitalisation. Join us to help the global automotive giants to optimise performance and sustainability through continuous innovation. You will have the opportunity to work on projects that integrate the latest technologies to enhance vehicle safety, efficiency, and environmental impact.

Make a direct impact on creating safer, smarter, and greener transportation solutions that will define the automotive industry of tomorrow.

Expleo is the home of bold and reliable minds. With more than 50 years of experience in developing complex products, optimising manufacturing processes, and ensuring the quality of information systems, Expleo boasts an extensive global footprint, powered by 19,000 highly skilled experts delivering value in 30 countries.

Our efforts in creating a supportive and inclusive workplace in India have earned us some key recognitions:

• 'Great Place to Work' certification for building a supportive, engaging environment.
• 'Progressive Place to Work,' by ET Now, for our dedication to innovation and inclusive workplace policies.
• 'Best Organizations for Women,' by ET Now, for empowering women by providing equal opportunities, supporting professional development and promoting inclusive leadership.

Role is to identify the concerns in field returned parts and simulate the concern in plant, diagnose and attribute to right owner. (Electrical/Electronic parts)

1. Identify and prioritize customer incidents in real time and decide on the actions to be implemented to deal with the issues. Immediate consideration of all alerts
2. Manage the recovery of information or media (parts, systems, vehicles, etc.) following the analysis strategy meeting or systematically in the event of launch operations.
3. Assign incidents to the processing centers defined by the conclusions of the analysis.
4. Define the appropriate and specific response to requests from partner departments on customer incidents.
5. Monitoring of daily alerts and act on alerts for further actions.
6. Incident handling Renault Tools usage
7. Alerts Documentation in Renault tools
8. Incidentology Study - Detection, Repositioning, Applicability, History & Severity Calculation.
9. Diagnosis support to field issues related to the perimeter
10. Collaborate in and monitor the implementation of immediate customer protections in factories or suppliers.
11. Capitalize on problem solving (influence on business strategies)
12. Build the summaries of the incident and present them to the official bodies (Quality Committees, Excellence Committees) within its scope of responsibility
13. Failure data analysis and management of field incidents related to the Perimeter
14. Quick reaction on field issues with CFT team - End to End Management of Issues
15. Prepare failure synthesis.
16. Collecting, aggregating and analysing all the technical data related to a complex problem
17. Identifying and quantifying a customer effect or a physical phenomenon
18. Creating and presenting an analysis report
19. Piloting its analysis in collaboration with many sectors of the company: incidentology specialists, Materials team, suppliers, plants, after sales dealers and experts
20. Assignment for treatment & follow up for closure with relevant stake holders
21. Hands on experience in CLIPs tool is an added advantage
22. Basic knowledge of Drawing interpretation & analysis. 1. Identifying the causes of an incident proven in customer base (actual causes of non-compliance or design) by using tools and analysis methods and resolving the problem
23. Identifying modes and causes for problems affecting the quality of organs or vehicles in serial life, by performing the level 2 analysis approach
24. Issue resolution in stipulated time with severity prioritization
25. Simulation of field issues, dealer visits to analyse the concerns – Travel across PAN India on need basis
26. Standard Analysis methodology application - Analysis Strategy, Level 1 analysis (Swap analysis, Fit & Function) & Level 2 analysis (Deep dive analysis).
27. To do the root cause analysis for the field failure / customer complaints.
28. Understanding and resolving the concerns in systematic manner using Quality tools [QC Tools,8D, Why-Why, SPC]
29. Value addition subjects & Warranty cost reduction proposals to be driven for implementation.

B.E or B. Tech in Electrical / Electrical & Electronics

• Strong technical knowledge in Vehicle components (ICE & EV) failures analysis.
• Solid knowledge & understanding of Engineering drawings, Testing standards.
• Strong in Analytical and problem-solving skills.
• Basic knowledge of Car manufacturing process.
• Basic knowledge & working experience in MS office applications.
• Good in Stakeholder management, Strong negotiation skills & drive CFT towards issue conclusion.

Able to analyse, interpret field issues and manage the complete cycle of issue resolution process.

• Good interpersonal & communication skills.
• Should be a good collaborative team player.
• Should be able work in a versatile environment.

Positively motivated & should exhibit can do attitude

3-5 years

• Collaborative working environment – We stand shoulder to shoulder with our clients and our peers, developing solutions that create a sustainable today and tomorrow.
• Continuous learning - Our Learning & Leadership Development team has established a world-class learning ecosystem that enables you to acquire and develop the right skills by delivering a suite of accredited training courses.
• Global organisation - We provide solutions to leading brands from various sectors, giving you the opportunity to work with top-tier companies providing impactful solutions to our customers’ customers.