Senior QA professional with strong experience in Salesforce CRM 

We are seeking a detail-oriented and experienced Senior QA professional with a strong background in Customer Relationship Management (CRM) systems. The ideal candidate will lead QA efforts for CRM-related projects, ensuring high-quality deliverables and seamless user experiences. You will collaborate closely with product managers, developers, and business stakeholders to understand business needs, design test strategies, and drive continuous improvement in quality processes.

Key Responsibilities:

• Design, develop, and execute comprehensive test strategies and plans for CRM systems (e.g., Salesforce).

• Lead end-to-end testing efforts across CRM integrations, workflows, customizations, and user interfaces.

• Conduct functional, regression, integration, and user acceptance testing (UAT).

• Collaborate with development and business teams to ensure requirements are clearly understood and testable.

• Identify, log, and track defects using test management and issue tracking tools (e.g., Jira).

• Ensure compliance with QA standards, best practices, and data security policies.

• Mentor junior QA team members and participate in code/test review processes.

• Contribute to continuous improvement of QA processes and tools.

• Experienced functional tester with strong domain knowledge in CRM processes and tools (preferably in Salesforce)
• Good working knowledge of Jira and Confluence
• Strong communication skills
• Self starter

7-8 yrs experience in QA of CRM systems