We are seeking a skilled and customer-focused Helpdesk Support Executive with 2 years of experience to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, resolving IT-related issues, and ensuring smooth day-to-day operations for end-users.

Key Responsibilities:

• Provide first-level contact and problem resolution for users with hardware, software, and application issues.
• Respond to queries via phone, email, chat, or ticketing system.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity.
• Escalate unresolved issues to the next level of support.
• Maintain accurate records of issues and solutions within the ticketing system.
• Assist in setting up new user accounts and workstations.
• Follow up with users to ensure full resolution of issues.
• Provide support for remote users and mobile devices.
• Document internal procedures and contribute to knowledge base articles.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2 years of experience in a helpdesk or technical support role.
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk).
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and multitasking abilities.

Preferred Qualifications:

• Experience with Active Directory and remote desktop tools.