Dealership & Aftersales services - Dealership’s DID (Dealer Issue Detection) received through system - Dealership’s WC (Warranty Claim) received through system - Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system |
All India - Build excellent working relationship with all major stakeholders. - Respect work standards and contribute to continual improvement of Product quality - Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues. - Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets. - In depth investigation of safety issue, with speed and according to the rules. - Request, ensure failed parts from dealer reach the plant quality, design & supplier for failure analysis - Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market - Facilitate Crisis meeting to alert the management in case of safety, media or legal risks. - Conduct weekly regular rituals with key stakeholders / regions on common topics. |
Monitor and report on Key Performance Indicators (KPI’s) to prevent occurrence of non-conformity relating to Product, Processes and System.
B.E. Mechanical/Automobile
- MS Excel - Power point - Outlook - 7QC tools - 8D |
Root cause analysis techniques
- DID-Safety detection lead time to answer by Control Tower for confirmation - CIR-Safety coverage rate of issues enriched to a Technical Event - Reactivity time of pre-analysis of CIR-S/DID-S - All of the above for all type of DID (Incident, Breakdown) |
5 - 7 years