Perform critical Application Administration activities including the following

·       Support of Applications in accordance with Client SOPs including ticket and non-ticket based support

·       Must be able to complete incidents and service requests within defined SLA independently

·       Perform application installations and deployment and support other project related activities

·       Perform troubleshooting of application problems with no supervision

·       Perform reviews of installations, patches and support monthly patching activities

·       May be required to be on-call to support after hours issues as they arise

·       Develop a deep level of understanding of IT Applications being supported

·       Ability to determine and make improvements to applications and processes

·       Liases with Application Vendor when required.

·       Responsible for pro-actively looking at ways to reduce number of support calls.

·       Ensure interfaces between systems are maintained and support appropriately

·       Other duties as assigned