General Operation:

Handle all technical issue for each job and give direction to team members in order to create appropriate deliverables.

Communicate and negotiate with business partners.

KPI:

Create deliverable which meet FTR & OTD target.

WL/WF:

Estimate required Work Load.

Quality:                        

Perform Quality check for deliverables.

Analyse root cause of error, and establish countermeasure.

Check effectiveness of countermeasure.

Standardize:

Develop standard procedure & process workflow.

Productivity:

Perform productivity improvement.

Skill / Training:

Grasp own level of skills & competencies.

Learn required knowledge for each job and share it to Junior.

Benchmark:

Prepare information for Benchmarking.